Welcome Advisor

Description:

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This relentless focus on the customer is underpinned by our dedication to delivering a differentiated customer experience through the development of a series of service and channel improvements. With the customer experience underpinning everything we do, it is crucial we hire talent that recognises its importance.

The key focus of the role is to provide a highly professional, friendly and outstanding service to our business and personal customers. You will be a visible presence in the Branch floor, delivering a more personalized customer experience

• Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
• Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
• Handle the flow of customers to ensure their smooth passage through the Branch
• Identification and recommendation of appropriate product/service options for customers
• Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Recording/updating of relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate

Working as part of a collaborative and dynamic team you will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you to build your career with Bank of Ireland.

• Good communication and interpersonal skills with an ability to work optimally as part of a hard-working team
• Self-motivated with the vital drive to achieve agreed goals and identify sales leads and referrals
• You will have a proven curiosity about technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms
• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Manage Risk - Leader