Welcome Advisor

Description:

Full Job Description

What is the opportunity?

Working as part of a diverse team you will have the opportunity to work closely with our personal and business customers in the Branch floor, delivering a more personalised customer experience. This is an excellent position that will enable you to build your career with Bank of Ireland.

In this role, you will

• Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers.
• Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch.
• Handle the flow of customers to ensure their smooth passage through the Branch.
• Identify and recommend appropriate product/service options for customers.
• Record/update relevant customer information on in-house systems, handle all basic queries/problems and refer complaints as appropriate.

What will make you stand out?

You have a proven record in delivering an outstanding customer service, demonstrating an excellent communication and interpersonal skills with an ability to work optimally as part of a hard-working team.

You are self-motivated with the vital drive to achieve agreed goals and identify sales leads and referrals. You have a shown curiosity about technology, and are an early adaptor of new technologies, on desktop, mobile and tablet platforms.