Description:
At eBay, Customer Experience is a career path offering diverse opportunities. As a Customer Experience Risk Teammate, you'll provide exceptional service to customers inquiring about account restrictions and promote high seller standards. You'll manage high-volume customer interactions, ensuring resolutions that make an extraordinary impact. Your journey starts with comprehensive training on products, technology, and performance targets, followed by ongoing training and upskilling to support your long-term career growth with eBay.
What You Will Accomplish
- Provide effective phone support to eBay customers, applying active listening and clear communication.
- Use problem-solving skills and good judgment to manage account restrictions and verify activity to mitigate loss.
- Analyze account history and trends to take appropriate actions and tailor solutions to align sellers' business models with eBay's.
- Understand the importance of customer service for buyer loyalty and how customer-centricity can drive sales.
- Quickly grasp customer priorities, identify improvement areas, and act with the customer in mind to establish trust and relationships.
- Achieve quality, satisfaction, and metric-driven targets, while coordinating with team members and departments to resolve inquiries and perform related duties.
What You Will Bring
- Fluent in written and verbal English, eligible to work full-time in Ireland, and available for shift work, including early mornings, late evenings, and weekends.
- Demonstrated interest in e-commerce with an understanding of eBay, ideally with experience as a buyer or seller on the platform.
- Proven ability to handle challenging customers and situations, achieving performance metrics in a phone-based, target-driven environment.
- Excellent communication and negotiation skills to manage conversations, handle conflict, influence outcomes, and build strong working relationships.
- Strong problem-solving skills, flexibility, team spirit, and independence, with the ability to make discretionary decisions based on research.
- Technical proficiency with the Internet and Microsoft Office programs, such as Outlook, Excel, and Word, and the ability to develop and maintain professional relationships with coworkers and peers.
- Located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or Wicklow